Our team only works from Monday to Friday from 10:00 am to 5:00 pm, except national and/or municipal or state holidays in São Paulo.

All calls will be made within these hours. Contacts made outside of it will be answered within 72 business hours, as well as emails and WhatsApp. There is no service on weekends and holidays.

Customer service is provided by email to lojavirtual@kvraco.com for general queries.

Our WhatsApp (11) 95438-0205 (messages only, we do not accept calls on this number), provided that the previously mentioned opening hours are respected.

No.The item inserted in the cart does not, under any circumstances, generate its reservation.Our system only reserves the product after completing the purchase and generating the order number.If the order is not paid for, the items automatically return to our stock.

If the credit card for the purchase has data that differs from the registration data, there are great chances that our anti-fraud system will not authorize the transaction. This measure is aimed at your and our safety so that the site is not used by people with bad intentions for improper purchases with a third party credit card. When payment is made by credit card, the customer is responsible for using only his own credit card.

If using a credit card owned by a third party, the customer is responsible for obtaining express authorization from the respective cardholder to make the purchase on the KVRA website. Always informing the data contained in said credit card, as requested on the KVRA website. As well as being responsible for any and all losses caused to KVRA and/or third parties as a result of the use of the credit card.

In order to avoid losses to its customers and/or the financial system, KVRA reserves the right to cancel the purchase operation. As well as the respective delivery of the product, object of purchase, when it is communicated by the respective credit card operator that there has been improper use of the credit card or by other legal means that attests to the suspicion of fraud or misuse. In this event, KVRA will not be liable for any damage caused to the customer as a result of such cancellation.

Just click here, fill out the form and wait for our contact.

The deadline for receiving products purchased through our virtual store is automatically calculated by the destination zip code provided at the time of purchase.

The deadline for separation and dispatch of the order is up to 2 business days after payment confirmation. If done via bank slip, it can take up to 72 business hours for clearing at the bank, adding to that the previously mentioned separation and dispatch period.

Shipments are only made from Monday to Friday from until 12:00 noon, except weekends and national and/or state or municipal holidays in São Paulo.

According to the PROCON-SP Foundation, every consumer who makes a purchase outside a commercial establishment (telephone, catalogue, internet, home, etc.) has the right to regret the purchase within 7 days and cancel the deal, without having to give justification. This period begins to be counted on the date of subscription or receipt of the product or service. Only the holder of the purchase may request the cancellation of the purchase by completing the form .

Exchange is only mandatory in case of defect. The Consumer Defense Code ensures a period of up to 90 days for durable products (electronics, clothing, for example) and 30 days for non-durable products (food, for example).

The refund deadline is up to 5 working days after returning the product and 15 working days for purchases made using other forms of payment (boleto and PIX).

The refund request must be made through the return form  and the period for counting the working days will only be made after the request is approved. All communication will be recorded via email.

In cases of purchases made via credit card, the credit granted will depend on the closing date of the invoice and can only be carried out by the card-issuing bank, which is solely responsible for your invoice. Credit card purchases will be credited on subsequent invoices proportionally to the number of purchase installments.

We emphasize that this procedure is not a KVRA procedure, but a procedure for banks and credit card companies. KVRA makes the total return amount requested by the customer to the card operator/issuing bank that transfers this credit to the consumer.

From the date of the complaint, the deadline for KVRA to resolve the product problem is up to 30 days. Therefore, it is essential that you have a document containing the day the claim was made.

If the problem persists after the 30-day period, you will be able to choose between exchanging the product for an equivalent one, a proportional discount on the price, or a refund of the amount paid.

No. To do so, it will be necessary to cancel the current order and place a new one with the changed payment method.

Just include the credit coupon sent by email in the checkout phase, so the amount will be automatically deducted.

No, only products purchased on the e-commerce, which have a valid purchase number and invoice can be exchanged in the virtual store, respecting the exchange rules that you can see here.

No. For this, it will be necessary to cancel the current order and place a new one with the correct items, if there is still availability of stock for this item. Cancellation does not guarantee availability of the item in stock.

Banking institutions take up to 72 business hours to identify and release the payment, as soon as it is identified in our system, the status of your order will be updated.

Don't worry, this is an automatic message from the system and it can be sent even after you have already paid for your order. Once our team identifies the payment, the order will be processed normally. To facilitate identification, send proof of e-mail to lojavirtual@kvraco.com.

No, KVRA will never ask you to make payment or any type of deposit into a third party account.

No, registration data must be updated directly through login and password directly on our website.

It is not necessary to install any type of program to access and use our entire site. All navigation is done in a secure environment in the browser of your choice.

No, we will never ask for any customer's password. If you suspect something, send an email to lojavirtual@kvraco.com.

You can access our chat on the website, send an email to lojavirtual@kvraco.com or via WhatsApp (11)95438-0205.

The customer, when making a purchase on our website, declares that he is aware of all the rules of privacy, exchange, return, reversal, purchase and any other pertinent to the act of purchase. Rules are subject to change without notice.